Frequently Asked Questions
Everything you need to know about your Freebird experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Are Freebird products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Freebird products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Freebird beauty to more countries very soon.
How do I know which product is right for my skin type?
Each product page features a 'Best For' section. You can also take our online Skin Quiz or contact our beauty experts via live chat for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.