Returns & Exchanges
At Freebird, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the products in their original packaging, ensuring all seals are intact and protective inserts are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing